Privacy Policy

About personal information

COMO Co., Ltd (“Our Company”) is committed to protecting the privacy of our customers, shareholders and employees. Our Company follows the policy below:

Purpose and use of your information

Our Company collects information from our customers, shareholders and employees for specific purposes and uses information for the purpose only.

Customer information

Our Company stores information below in our database and secures them as the customer’s personal information.

1. The customer’s name, address, zip code, phone number, FAX number, Email address, credit card information and as such which our Company collects upon receiving orders.
2. The customer’s name, address, zip code, phone number, FAX number, Email address and as such registered on our Company’s website
3. The customer’s name, address, zip code, phone number, FAX number, Email address and as such which our Company collects via contact form
4. The customer’s name, address, zip code, phone number, FAX number, Email address and as such as our Company collects when they visited us and our events
5. The customer’s name, address, zip code, phone number, FAX number, Email address, credit card information and as such as our Company collects during the payment process

How we use the customer’s information

Our Company utilizes customer information so we can:

– Deliver ordered products and pamphlets

– Communicate with the customer about our services

– Send catalogs, direct mailings, and E-mails

– Request feedback

– Call the customer to introduce our products and services

 

Sharing information with third parties

We share information we collect the ways discussed above and information from our shareholders and employees with certain third parties, for product delivery and such. In that case we very carefully select the parties with secure privacy protection. We conclude the agreement on personal information protection with them and supervise them accordingly.

 

About personal information protection

We do not share information from our customers, shareholders and employees with any other third parties than those mentioned above. Especially, we do not lend or sell information at all to businesses like name list sellers and other companies in the industry.

However, this does not apply if we receive permission from our customers, shareholders and employees, or if we are required to disclose information by judicial administration and the like.

 

Contact us about personal information disclosure, correction and deletion

Our Company discloses, corrects or deletes personal information of our customers, shareholders and employees only upon requests made by them. After we verify it is requested by the customers, shareholders and employees, we respectfully disclose, correct or delete personal information within reasonable time period. Please contact us below if you wish to disclose, correct or delete personal information we store or if you have any inquiries about the policy.

 

<Customer Support>

Customer Help Desk

Toll-Free +81 120-487-050

9:00 am to 5:00 pm (Monday – Friday)

E-mail：como@como.co.jp

 

About Cookies

Our online shopping system uses Cookies to improve its convenience. Cookies are a system that temporarily saves data from websites you visit in your browser. Some browser settings do not have this system. You can change the setting in your browser if you do not wish to use Cookies. Please note that this setting change might affect allowing you to shop on our website.

 

Compliance

Our Company obeys any laws and company policy against privacy protection when we utilize information we collect from our customers, shareholders and employees. We constantly review and revise the policy as needed. Please note that our privacy policy changes when revised. Any policy changes are effective immediately.

January 23^rd, 2015